Terms & Conditions
LEGAL ENTITY, LIABILITY & DISCLAIMER
This web shop is owned and operated by:Prime Spot EOOD for its Rank One Performance brand name
VAT No.: BG201166009
Address: 57 Hemus Str., 1111 Sofia, Bulgaria
By using this site or purchasing any Rank One Performance branded product, you agree to the following terms and conditions:
Prime Spot EOOD shall not be liable for any special, direct, indirect, incidental or consequential damages of any kind or nature that might be claimed as a result of the purchase, installation, use or failure of any product offered on this site.
Prime Spot EOOD shall not be held responsible for any damages or injuries to persons or property resulting from the purchase, installation, use or failure of any parts designed, engineered, produced or sold by Prime Spot EOOD and its Rank One Performance brand name.
The BUYER hereby waives all liability claims.
Rank One Performance branded parts and products are intended for off-road/track application only. Any parts sold by Prime Spot EOOD or the Rank One Performance brand may or may not be street legal, so it’s the BUYER’s responsibility to clarify this with his/her local authorities.
If you disagree with any part of these terms and conditions, please do not buy our products.
The purchase, installation or use of any product sold by Prime Spot EOOD or the Rank One Performance brand indicates that You have read and understand this disclaimer.
Prime Spot EOOD or the Rank One Performance brand is in no way affiliated with LEXUS, TOYOTA, BMW, SUBARU, AUDI and VOLKSWAGEN. The words “LEXUS”, “TOYOTA”, “BMW”, “SUBARU, “VW” “AUDI” are registered trademarks and copyright to their owners. Any references to these trademarks are for descriptive purposes only. The vehicle logos used on this website are for descriptive purposes only and are not certified by any of their owners.
DELIVERIES & COURIER SERVICE
Due to the ongoing world shipping situation we've limited our shipping to DHL Express Worldwide and DHL Express Economy services only. These have proven to be the only reliable service for us in these trying times, so in order to provide our customers with the best experience possible, we're offering full integration with the DHL Express service - realtime shipping price calculations with all our trade discounts applied for the lowest shipping cost we can provide.
You will get a tracking number for your order after it is dispatched. Under normal circumstances, couriers require a consignee to sign for the parcel upon delivery.
We're monitoring the shipping situation closely and as soon as we can confirm the reliability of another service, we'll include it as an option, since we have ongoing direct contracts with all major shipping providers (FedEx, TNT, UPS, DPD, GLS).
We cannot offer shipping via postal services, since this is the most unreliable option for high value goods at this time.
SHIPPING COSTS
All shipping costs are automatically calculated at checkout. We calculate the cost directly based on the postal or courier service fees so you won't find artificially inflated shipping costs in our shop.
REGIONS IN SERVICE AND DELIVERY TIME FRAME
We deliver to no matter where you live. Major areas of service include the United Kingdom, the European Union, the United States and Australia. For the rest of the world, We deliver as much as our partnering couriers deliver. To find out if your region will be delivered to, please try our checkout page.
All expected delivery times are stated in the shipping area during checkout. Usually these are much shorter than stated. Even so, all shipping times are expected, but not guaranteed.
PO BOXES
We accept only physical addresses for posting due to delivery restrictions of couriers. If your primary delivery address is a PO box or a virtual address, please have it revised before placing an order with us. Otherwise the order will be cancelled and refunded. Couriers normally require consignees to sign for the parcel.
AMENDING SHIPPING ADDRESS
We do not allow any change or update of shipping address after an order is placed successfully (especially after an order is dispatched) for the protection of both parties against the possibility of a lost parcel. In case you have ordered using an erroneous shipping address, you are recommended to contact our customer support team as soon as possible to have the order hold, cancelled and refunded. Please note that any request for cancellation and refund of order due to an erroneous shipping address will be accepted only before the order is processed.
LOST PARCEL AND DISPUTE CASES
In cases where the parcel hasn't been delivered in the stated delivery time frame, please contact our team to sort things out. If a refund is your preferred option, we'll issue it to you after a written declaration that you haven't received the package.
In cases where delivery has been made and a proof of delivery (POD) with signature of consignee is available from the courier but you have not received the parcel physically, we would do our best in assisting you in the investigation of a missing parcel by opening a case with them in order to get any compensation issued by the courier.
Above all, customers are responsible for providing a correct and complete shipping address. We reserve the right to reject issuing any refund for lost-parcel cases due to an erroneous and/or incomplete address. Customers are recommended to contact our CS Team in case of a non-receipt of parcel beyond its reasonable time frame. For our delivery time frame, details can be found at Regions in Service and Delivery Time Frame.
CANCELLATION POLICY
Customers may cancel their order for a refund if it has not been processed. After it is processed, We reserve the right to deny the cancellation request of customers and they can only return the order to us in accordance with our Return Policy. Customers may contact us to request cancellation of an order.
Note: Due to payment processing non-refundable fees, we may be forced to charge 3.9% fee on refunds.
14 DAYS CHANGE OF MIND RETURN AND REFUND
If you have changed your mind about a purchase, you may return your order for a refund at your cost within 14 days of receipt of your parcel given the below conditions are met:
The product is purchased from our web shop;
The product is new and undamaged as received;
All original product packaging, accessories, manuals must be returned to us intact;
Note 1: The 14-day period starts from the date of delivery onwards as shown on the tracking page and the period is counted on the basis of calendar days.
Note 2: There will be a 20% restock fee for requests made after the 14 days period and we will have the final decision whether your returns will be accepted.
Note 3: Refund request due to price drop may not be accommodated after an order is processed. No refund of a price drop will be issued after the order is dispatched. We will have the final decision as to what amount of refund, if any, will be given.
Note 4: You must return the order to the return address provided along our return authorisation. Otherwise you may not receive any refund.
Note 5: Due to payment processing non-refundable fees, we're forced to charge 3.9% fee on any refunds issued for order returns.
Please contact us for a return authorisation and the postage address before sending your parcel. We strongly suggest to send the item with a trusted courier or shipping agent as we will not be covering any damages or loss during transit. We reserve the right to refuse returns or to offer a partial refund for items returned in less-than-satisfactory conditions mentioned above. We reserve the right to refuse returns for custom made and/or modified parts, regardless of their condition.
14 DAYS DEAD ON ARRIVAL RETURN OR REPLACE
If you find, within 14 days of receipt, that your received product is faulty, or what we call a dead-on-arrival (DOA) item which does not function as it should due to manufacturing defects, customers are entitled to a full refund of the value of the faulty item or a replacement of it, apart from a refund on the return postage, given the below conditions are met:The product is purchased from our web shop
The product is new and undamaged as received;
All original product packaging, accessories, manuals must be returned to us intact;
The product itself is examined by our manufacturing team and it's confirmed to have manufacturing defect(s) after its return to us.
Note 1: The 14-day period starts from the date of delivery onwards as shown on the tracking page and the period is counted on the basis of calendar days. If the product is found and reported defective beyond the 14 days period, you will be covered by our 1-year warranty service. Please contact our CS Team directly.
Note 2: Damages on packaging or box are not accepted as a case of DOA Returns and these cases are not eligible for an exchange or a full refund.
Please contact us for a return authorisation and the postage address before sending your parcel. We strongly suggest to send the item with a trusted courier or shipping agent as we will not be covering any damages or losts during transit. We reserve the right to refuse returns or to offer a partial refund for items returned in less than satisfactory condition mentioned above.
Our warranty covers labour costs for repairing the faulty unit. Within the warranty period of 12 months, customers will need to bear the postage for returning the product back to us and we will cover the costs for shipping the product back to you after service. Repair normally takes about a few weeks depending on the issues and we will be keeping you informed during the process. In case the repair requires a part that needs to be specially ordered from the manufacturer, additional costs may incur and we will let you know as soon as possible. Consumables such as belts, filters, oils aren't covered.
Our warranty is not transferable to any person other than the one who purchased the item from us.